Company Name: Digital Avenue France SARL
Website: digital-avenue.pro
Address: 44 Rue Pasquier 75008 Paris, France
Email: [email protected]
Phone: +33752902316
1. Introduction
This Refund and Returns Policy (“Policy”) applies to all digital products, plugins, website themes, licenses, and digital marketing services purchased from Digital Avenue France SARL via digital-avenue.pro. By placing an order on our website, you agree to this Policy in full.
2. Nature of Digital Products
All items sold through our WooCommerce store are digital goods delivered electronically (downloads, license keys, or digital access). Due to their intangible nature, these products cannot be returned once accessed or downloaded. We strongly recommend reviewing product descriptions, features, and compatibility details before purchasing.
3. Refund Eligibility
We value customer satisfaction and will consider refund requests in the following specific cases:
- The digital product cannot be downloaded or accessed due to a verified technical issue originating on our side.
- The product license or download link was not delivered within a reasonable timeframe after payment confirmation (and after contacting our support).
- The purchased product is proven to be defective or significantly different from its description on our website.
Refunds will not be granted for reasons such as:
- Change of mind after purchase.
- Product incompatibility due to user’s hosting, CMS, or configuration issues.
- Accidental purchase or misunderstanding of product functionality.
- Failure to read the product description or system requirements.
4. Refund Process
To request a refund, please contact our support team within 14 days of your purchase at [email protected]. Include the following details:
- Your full name and email address used for the purchase.
- Order number and product name.
- A clear description of the issue or reason for the refund request, with screenshots if applicable.
Once received, our team will review your request within 3–5 business days and notify you of the outcome. If approved, the refund will be processed via the original payment method within 5–10 business days, depending on your payment provider.
5. Services and Marketing Contracts
For custom marketing services, SEO campaigns, or advertising management, refunds are subject to the specific terms of your signed service agreement. In most cases, refunds are not available once the work has commenced or resources have been allocated. However, we will always strive to find a fair resolution in case of disputes or dissatisfaction.
6. Subscription-Based Products
For subscription products (e.g., recurring plugin or theme licenses), you may cancel future renewals at any time through your account or by contacting support. Access remains valid until the end of the current billing period. Refunds are not issued for partial subscription periods already paid.
7. Exceptional Circumstances
In rare cases, we may offer a partial or full refund at our discretion if we determine that a customer’s request is reasonable and justified. Such decisions are final and made in good faith.
8. Technical Assistance
Before requesting a refund, we encourage customers to contact our support team for troubleshooting. Most technical or compatibility issues can be quickly resolved by our specialists.
9. EU Right of Withdrawal (Digital Goods)
Under EU consumer law, the right of withdrawal does not apply once digital content has been delivered and the download or access process has begun, provided that you consented to immediate delivery and acknowledged the loss of this right. By purchasing digital products from our website, you explicitly agree to waive the standard 14-day withdrawal period.
10. Contact Information
If you have any questions or concerns about this Policy or wish to initiate a refund request, please contact us at:
Digital Avenue France SARL
44 Rue Pasquier 75008 Paris, France
Email: [email protected]
Phone: +33752902316